Are You Feeling Conflicted?

By: John Ricco, CAE and Eric Thorn, Esq.

No, this is not a blog post about the upcoming election!  Many of us who have worked with volunteer boards of directors or served as a board member have run across questions of whether a specific action creates a conflict of interest and what is the right way to handle a potential conflict.

What exactly is a conflict of interest?  Continue reading Are You Feeling Conflicted?

Tips and Tricks for Strengthening Your Association’s Volunteer Leaders

By: Rachel Luoma, MS, CAE

I remember reading this great blog by my colleague Will Ferguson about being a volunteer leader.  In it, he provides some great tips for those looking to become involved in an association, such as selecting a volunteer position, being present, following through and knowing when to step back.


As I read through it, I couldn’t help but think about the other side of the equation – managing volunteer leaders.  I always say that volunteers are the heart of the association and staff members are the legs.  The staff can do the heavy lifting, but the organization is dead without the heart – the volunteers.  Continue reading Tips and Tricks for Strengthening Your Association’s Volunteer Leaders

Time to Get Lean

By: Kristi Spargo

Sometimes my job can be messy.  Chaotic.  Unorganized.  Sometimes it’s easy to get frustrated with clients or co-workers for causing delays or problems. Sometimes I succumb to the belief that if only the cogs in the wheel would just turn like I think they are supposed to, then everything would fall perfectly into place. Sometimes I want to set up an assembly line and force the project to keep moving forward in the most simple and efficient fashion.

But that’s not realistic when working within a people-intensive field such as association management. Throughout my years in the industry, no matter what position I held, my primary focus has always been customer service.  Associations are built to meet people’s needs; it’s my job to facilitate that for association members and I accomplish it by working efficiently with my co-workers. As much as I might desire a planned and orderly day, I don’t work in a factory assembly line and therefore, I deal with whatever hits me first.  Yet I have found that there are some valuable manufacturing concepts that can assist in crafting a more streamlined workday. Continue reading Time to Get Lean

How Are Your Details? Tips to Keep Your Team on their “A” Game

By: Ricki Sexton

Working for my first association management company (AMC) has taught me numerous things in the last “almost” two years.  Working for an AMC is vastly different from working for a stand-alone association, which is where my previous work experience generated.   The key :  One association, versus 21 associations.  That means 21 Board of Directors,  21 different membership bases, in some cases, certification programs with different requirements, conferences for several of our clients and 21 different types of frequently asked questions.

Whew!  Confused yet? Continue reading How Are Your Details? Tips to Keep Your Team on their “A” Game

Disaster Plan…Check, Implementation….Maybe

By: Amy Bean Napier

After four hurricanes hit Florida in 2004, most Florida businesses now have business continuity and disaster preparedness plans in place.   We keep the plan updated continuously with the latest technology to ensure that we are ready just in case. Continue reading Disaster Plan…Check, Implementation….Maybe

Greek Recruitment Tips for Networking

By: Shelly Joines

This time 10 years ago, I was preparing for what was my final time being involved in recruitment through my sorority at Florida State University. While it felt like a time consuming tradition at the moment, it taught me more than I could imagine about networking and interviewing. You see, opening up and engaging with people isn’t a natural skill for all so knowing ways to make other people comfortable and helping manage a conversation (at a conference luncheon let’s say) is a special skill.

We’ve shared several blogs about networking and how to do it properly, wearing your badge on the right lapel, preparing an elevator speech and asking questions, but we haven’t really laid out conversation starters and more importantly ways to keep the conversation going. Continue reading Greek Recruitment Tips for Networking

For profit thinking in a non-profit world