By: Bennett Napier, CAE
There are countless articles that have been written about the importance of honesty and transparency in the work environment. The common theme of most of the references is that employer transparency is the cornerstone of building a strong company culture.
The reasons to do it are obvious. Continue reading Transparency in the Workplace – It’s the Right Thing to Do
By: Caroline Thomas
Imagine that you’re standing in your favorite store. What do you see around you? What catches your attention? What ultimately convinces you to make a purchase? Is the purchase you make planned or unplanned? You make your way through a store to find you are surrounded by a variety of items and that can sometimes lead to an overwhelming feeling. I have to admit that there have been times that I have forgotten why I went to a store in the first place because of all the distractions that are present. The good news is that you can be the difference in a consumer’s experience. There are many strategies that can be applied in both the world of retail merchandising and association management that will help to achieve the goals you strive for. Continue reading Shop for Success
By: William Lessley
Hello, my name is Will and I’m an introvert. It literally pains me to be in a large crowd of people for too long. In the association management industry, this can be a real liability. Almost everything we do involves directly interacting with other people.
The first five years of my career were spent in the meetings department. I liked working with our members to get them registered, creating the detailed plan of the flow of the meeting, and being on-site problem solving. I did not, however, enjoy the forced relationships with my hotel contacts. This wasn’t because I didn’t like my hotel contacts – I couldn’t understand why I dreaded the interaction, honestly. Looking around at my peers, all I was sure of was that something must be wrong with me. Continue reading A True Tale of Fear and Loathing in Professional Development
By: Kaitlyn Hudlow, M.S.
Customer relations is one of the most important aspects of any business. Whether you are recruiting someone to be a part of your organization, or are trying to keep someone happy who is already involved, a lot goes into building and maintaining those relationships. Most of the time this just requires being courteous and helpful. However, every once in a while you will run in to those people who are just not having a good day and have decided that you’re the one to blame. Continue reading Turn a Foe into a Friend: How to Console an Upset Client
By: Kim Barclay
Paper? What is paper? How did we survive before computers, the internet and email?
Life can be frustrating. For one, my car has been in the shop for way too long. Second, my bad karma has followed me to my office where our office as conducting server maintenance. This means that access to the internet and email can be sporadic.. Our IT director came around to everyone this morning and asked our whole office to log off our computers, and then told us it might take up to 45 minutes until we could log back on to the network. Holy Interrupted Internet, Batman! How am I supposed to work without a computer and the internet?
Continue reading From Superhero to Superstar
By: Jillian Heddaeus, CMP
The First Question…
“How do you have time for everything?” I get this question all the time. The simple answer is, “I get up really early, 4:30 a.m.” Yes, I choose to get up that early. Most of my days consist of 2 jobs and 2 workouts. I work fulltime at Partners and part-time as a Gymnastics Coach at the Trousdell Gymnastics Center). Why two workouts? Well… triathlon is a 3 discipline sport, if I did 3 workouts a day it would cut into my free time.
The Second Question: “What free time?”
Yes, I do have free time. I choose to workout as much as I do and I choose to coach in the evenings — because I enjoy it. I know what I choose to do with my “free time” differs from most; but I believe my day isn’t much different than many of my co-workers with children, pets, a desire to start an exercise routine, etc. Continue reading 3 Tips: How to Balance it All
By: Malarie Barineau
When joining an organization it’s important to ask yourself how will this benefit me personally, professionally and how can I maximize value.
I recently joined the Junior League of Tallahassee (JLT) and I can already say I’m looking forward to what this next year has in store for me and it hasn’t even begun yet! The organization has more than 500 members, promotes community projects to help children and families such as opportunities to succeed in school through health, self-esteem and basic needs. The membership is comprised of executives, homemakers, teachers, entrepreneurs and more, all women dedicated to making the Tallahassee community better. Continue reading Being Part of an Organization; Benefits You…