Complainers and Non-Members Calls– A Possibly Surprising Membership Opportunity

By: Eric Thorn

Almost anyone who has contact with association members has had a call where the caller is a member that wants to complain or the caller has a request or complaint but the caller isn’t even a member of your association.

Because these calls are often challenging and time consuming, it can be very tempting to simply spend as little time on these callers as possible and get back to the numerous other pressing or more pleasant work tasks that you are working on.  Continue reading Complainers and Non-Members Calls– A Possibly Surprising Membership Opportunity

Ignite Your Inner Superhero!

By: William Ferguson

Membership is the lifeblood of any association and everyone is Superhero Postcardresponsible for keeping it pumping. From your board members to the person who answers phones at your association’s headquarters, recruiting and retaining members is everyone’s job. A great way to get everyone on board and excited about membership with the organization is picking a fun theme or idea to rally around.

Last year, I shared with you a membership materials makeover story. This year, we’re at it again as we continue to push membership to the next level and ignite our inner superheroes! When we sat down to decide how to incorporate the superhero theme into membership materials we knew we were going to have a lot of fun. Who doesn’t like superheroes? This campaign isn’t just about recruiting new members – it’s about recognizing how amazing our members and leaders are already! Continue reading Ignite Your Inner Superhero!

One Bride, Two Events

By: Shelly Sobol It’s not that I’m asking for some cheese to go with my ‘whine’, it’s just that lately I’ve learned more about event planning than I ever thought possible in a short amount of time. I’ve been working at Partners for 7 years this July and while I’ve never directly planned a board meeting, annual conference or training. I’ve sat by and listened; listened intently to everything that can and will happen when planning an event. I’ve quietly collected this knowledge for the time that I’ll need to use it. And that time is now! Continue reading One Bride, Two Events

Email Etiquette – 5 Simple Tips to Improve your Email Communication

By: Deborah Mandel

With today’s communication being largely technology based, there are certain protocols that one must follow. Just like with phone calls and in-person communication, when emailing in a work capacity, we want to make sure that we come across as courteous, knowledgeable, and professional. Email being what it is, sometimes it’s easy for you to be misunderstood or for people to take a different meaning from what you are trying to say.

Here are the mistakes that I most often see: Continue reading Email Etiquette – 5 Simple Tips to Improve your Email Communication

You Can Reach Me On My….

By: John Galligan

Communication seems like an easy task. We do it every day and we do it in many different ways. On the outside it seems easy but when we are trying to be organized and reach out to many different people is where it can get tricky. Continue reading You Can Reach Me On My….