By: Dee Kring, CAE, CMP
If you are in the association industry, no doubt you have heard the terms certificate and certification, and often these terms are used interchangeably. Are they the same and, if not, how are they different and which one is best for you or your organization? Continue reading Certificate vs. Certification: How Are They Different and Which Is Best?
By: Mindy Rimes
At some point in all of our careers, we’ve all had to attend an unproductive staff meeting. Many organizations host bi-weekly or monthly meetings that can leave staff feeling unsatisfied and possibly even bored with what they’ve learned. Everyone should take away at least one vital bit of important information. The truth is most do not. Continue reading How to Maximize Your Staff Meeting
By: Caroline Thomas
I’m not sure where the time went, but somehow it’s already time to deck the halls! Regardless of how you celebrate this time of year, you may be faced with some much needed preparation in the workplace for the end of the year. We’re sharing a new holiday carol for businesses. Continue reading The Twelve Days of… Association Management
By: Danielle Jessup, CMP
You hear people say all the time that we, as a society, are being inundated with information. If so much information is out there, why not find a way to reuse it? Some people say thrifting can be overwhelming, however, I will break down a few ways you can use these resources available at your fingertips to help save you time and money. Let’s go thrifting for content! Continue reading Thrift Shopping Ideas for Associations
By: John Ricco, CAE and Eric Thorn, Esq.
No, this is not a blog post about the upcoming election! Many of us who have worked with volunteer boards of directors or served as a board member have run across questions of whether a specific action creates a conflict of interest and what is the right way to handle a potential conflict.
What exactly is a conflict of interest? Continue reading Are You Feeling Conflicted?
By: Rachel Luoma, MS, CAE
I remember reading this great blog by my colleague Will Ferguson about being a volunteer leader. In it, he provides some great tips for those looking to become involved in an association, such as selecting a volunteer position, being present, following through and knowing when to step back.
As I read through it, I couldn’t help but think about the other side of the equation – managing volunteer leaders. I always say that volunteers are the heart of the association and staff members are the legs. The staff can do the heavy lifting, but the organization is dead without the heart – the volunteers. Continue reading Tips and Tricks for Strengthening Your Association’s Volunteer Leaders
By: Kristi Spargo
Sometimes my job can be messy. Chaotic. Unorganized. Sometimes it’s easy to get frustrated with clients or co-workers for causing delays or problems. Sometimes I succumb to the belief that if only the cogs in the wheel would just turn like I think they are supposed to, then everything would fall perfectly into place. Sometimes I want to set up an assembly line and force the project to keep moving forward in the most simple and efficient fashion.
But that’s not realistic when working within a people-intensive field such as association management. Throughout my years in the industry, no matter what position I held, my primary focus has always been customer service. Associations are built to meet people’s needs; it’s my job to facilitate that for association members and I accomplish it by working efficiently with my co-workers. As much as I might desire a planned and orderly day, I don’t work in a factory assembly line and therefore, I deal with whatever hits me first. Yet I have found that there are some valuable manufacturing concepts that can assist in crafting a more streamlined workday. Continue reading Time to Get Lean