Category Archives: Business Practices

ADA Accommodations and You

By: Deborah Caldwell

Imagine this; you have a certification exam planned for next week which has been on the schedule for over a year. The application deadline has passed, confirmation letters have been sent out, and the test administrator/proctor has been arranged. Everything is set. Then you receive a call from one of the candidates stating that they require extended time and need to test in a separate room due to a learning disability. That means reserving additional space and finding another test administrator/proctor. Again, there is less than a week from the exam date… what do you do? Continue reading ADA Accommodations and You

The Twelve Days of… Association Management

By: Caroline Thomas

I’m not sure where the time went, but somehow it’s already time to deck the halls! Regardless of how you celebrate this time of year, you may be faced with some much needed preparation in the workplace for the end of the year. We’re sharing a new holiday carol for businesses. Continue reading The Twelve Days of… Association Management

Corn in My Taters and Updated Association Practices

By: Shelly Joines

I remember back when I was about 8 years old, my family did large Thanksgiving celebrations where  everyone would travel across the state to meet.  We would line up several tables to create a buffet, for a fun family feast. Some traditions are time honored ones and some we do for reasons we don’t even know why anymore – yet we still do them. Why is that? Continue reading Corn in My Taters and Updated Association Practices

Are You Feeling Conflicted?

By: John Ricco, CAE and Eric Thorn, Esq.

No, this is not a blog post about the upcoming election!  Many of us who have worked with volunteer boards of directors or served as a board member have run across questions of whether a specific action creates a conflict of interest and what is the right way to handle a potential conflict.

What exactly is a conflict of interest?  Continue reading Are You Feeling Conflicted?

Time to Get Lean

By: Kristi Spargo

Sometimes my job can be messy.  Chaotic.  Unorganized.  Sometimes it’s easy to get frustrated with clients or co-workers for causing delays or problems. Sometimes I succumb to the belief that if only the cogs in the wheel would just turn like I think they are supposed to, then everything would fall perfectly into place. Sometimes I want to set up an assembly line and force the project to keep moving forward in the most simple and efficient fashion.

But that’s not realistic when working within a people-intensive field such as association management. Throughout my years in the industry, no matter what position I held, my primary focus has always been customer service.  Associations are built to meet people’s needs; it’s my job to facilitate that for association members and I accomplish it by working efficiently with my co-workers. As much as I might desire a planned and orderly day, I don’t work in a factory assembly line and therefore, I deal with whatever hits me first.  Yet I have found that there are some valuable manufacturing concepts that can assist in crafting a more streamlined workday. Continue reading Time to Get Lean

Disaster Plan…Check, Implementation….Maybe

By: Amy Bean Napier

After four hurricanes hit Florida in 2004, most Florida businesses now have business continuity and disaster preparedness plans in place.   We keep the plan updated continuously with the latest technology to ensure that we are ready just in case. Continue reading Disaster Plan…Check, Implementation….Maybe

Affinity Partners 101 Part III – Contract Clauses

 

By: Bennett Napier, CAE

In the previous blogs, we provided context to how to structure affinity partnerships and how to select the proper company to join with . Such programs and services are generally provided by a third party provider.

One of the crucial areas to achieve value, ensure accountability and meet legal requirements is proper contract language. In this blog, key provisions to be included in a formal contract/agreement are covered. Continue reading Affinity Partners 101 Part III – Contract Clauses