Sales Statistics You Can’t Miss

By: Maureen Turner

I recently attended the Florida Society of Association Executives (www.fsae.org) annual convention. I almost didn’t go. It was too far, would cost too much, etc. Yes, I made every excuse not to attend. However, if you have never been a part of FSAE, I encourage you to try it. There really is something for everyone.

I particularly enjoyed the closing keynote speaker, Delatorro McNeal, II, MS, CSP, who was sponsored by Partners (www.yoursearchisdone.com). He covered a variety of topics including work life balance, but the biggest take away for me was his information on sales. Continue reading “Sales Statistics You Can’t Miss”

Tips on Launching an Online Program

By: Lindsey Allbritton

As the Program Manager for a Foundation, I was recently responsible for the launch of a new Virtual Training Program. It has been quite the learning experience for someone who isn’t familiar with the backend of technology. This was a very new project for me, but knowing what I know now, here are a couple of tips I would recommend for anyone who takes on a similar project. Continue reading “Tips on Launching an Online Program”

Complainers and Non-Members Calls– A Possibly Surprising Membership Opportunity

By: Eric Thorn

Almost anyone who has contact with association members has had a call where the caller is a member that wants to complain or the caller has a request or complaint but the caller isn’t even a member of your association.

Because these calls are often challenging and time consuming, it can be very tempting to simply spend as little time on these callers as possible and get back to the numerous other pressing or more pleasant work tasks that you are working on.  Continue reading “Complainers and Non-Members Calls– A Possibly Surprising Membership Opportunity”

Email Etiquette – 5 Simple Tips to Improve your Email Communication

By: Deborah Mandel

With today’s communication being largely technology based, there are certain protocols that one must follow. Just like with phone calls and in-person communication, when emailing in a work capacity, we want to make sure that we come across as courteous, knowledgeable, and professional. Email being what it is, sometimes it’s easy for you to be misunderstood or for people to take a different meaning from what you are trying to say.

Here are the mistakes that I most often see: Continue reading “Email Etiquette – 5 Simple Tips to Improve your Email Communication”