What Your Members’ Say When They Walk Away.

By: John Ricco, CAE

I recently read a thought provoking Harvard Business Review article titled, “Tell Your Team What Customers Should Say About Them.” The customer service model outlined was basic, yet compelling. In addition, a recent personal experience confirmed the philosophy, but more on that later. What do you want your members to say when they walk away?

Continue reading “What Your Members’ Say When They Walk Away.”

Once a Nole, Always a Nole: How to Retain Members

By: Shelly Sobol

Since I was a kid, I remember being dressed in Florida State University outfits/colors and would even ask for new FSU stuff for holidays and birthdays. Even thouFSU membershipgh I grew up seven hours south of Tallahassee, the Seminoles were always my favorite team.

Fast forward to 2003 and my freshman year at college. I went to every single home game… but it wasn’t always about the football. Yes, I loved the exciting plays and yelling about bad calls. But outside of that, the reasons I went every week, and the reason I have hardly missed a home game in the 11 years I’ve lived in Tallahassee is for 3 reasons (in no priority order). Continue reading “Once a Nole, Always a Nole: How to Retain Members”

“We’ve double booked your meeting space”… Now What??

By: Lauren Millard

“Hi.  We’ve accidentally double booked your meeting space”.   As a meeting planner, that might be one of the worst phone calls you can get.  As if planning a meeting wasn’t stressful enough (Don’t believe me?  Read our previous post here!), now you’re workload has just been increased.

I just started planning meetings this year, and I was hit with this phone call.  As someone who was still learning the ins and outs of meeting planning, this sent me into a panic.  I learned a lot from the experience.  Here are some quick tips if you’re ever in this situation. Continue reading ““We’ve double booked your meeting space”… Now What??”

51 Shades of Gray (Hair)

By: Amy Bean Napier

One of the associations that we work with celebrated their 51st anniversary in 2014 at their Annual Conference and Trade Show.  After the big 50th Anniversary Extravaganza blowout in 2013, staff had to work hard to ensure that the 51st Anniversary was just as exhilarating, so that we harnessed the positive momentum moving forward.  While we were successful in making our 51st Anniversary Conference effective and exciting, we also noticed a trend that we may have been purposely overlooking.  Continue reading “51 Shades of Gray (Hair)”

5th Most Stressful Job in 2014 – Event Coordinator

By: Danielle Jessup, BS

01

 When you hear that enlisted military personnel, military generals, firefighters and airline pilots are among the top four most stressful jobs in 2014, you are probably nodding your head in agreement.  Especially since they all deal with the safety of others and are considerably dangerous jobs. Now if I had to guess, you are probably not thinking that number 5 is an event coordinator. Why is it that we love this profession, specifically association meeting management which is the most challenging type of event planning?  For me, it’s the challenge of demanding budgets, tight deadlines and ensuring attendee satisfaction.  Here are three easy tips to help you stay calm. Continue reading “5th Most Stressful Job in 2014 – Event Coordinator”

WE ARE PLANNING AN EVENT! WHAT DO WE DO NOW???

By Jill Jackson, CMP

In my career of event planning, I have planned numerous types of meetings and events – conventions and trade shows, educational workshops, weddings and receptions, birthdays, baby showers and anniversary parties…  You name it! I have probably had a hand in planning some part of it.

As Senior Meeting Planner at Partners in Association Management, my knowledge and creativity are always put to the test in planning meetings and events with very limited budgets, but of course requiring a successful outcome and memorable experience. Continue reading “WE ARE PLANNING AN EVENT! WHAT DO WE DO NOW???”

Be the Mockingjay: What the Capitol Can Learn from Associations

By: District Three
John Galligan, Sigrid Hazelwood, Danielle Jessup, William Lessley, Rachel Luoma,  CAE

In the dystopian world of the Hunger Games, all resources flow into the Capitol where the rich and powerful greedily refuse to let the resources flow back out to the 13 districts who supplied all the goods and services to begin with. This, of course, is what brings about their downfall. Surely, if Panem were run like a non-profit, they would have never found themselves in such a situation.

The staff in our office bring together resources across all areas of association management which allow us to work as one large team for our clients. The organizations we work with allow us to improve our members’ lives which, in turn, causes the members to give back to the organization. Those Capitol people were really dense! Continue reading “Be the Mockingjay: What the Capitol Can Learn from Associations”

A True Tale of Fear and Loathing in Professional Development

By: William Lessley 

Hello, my name is Will and I’m an introvert. It literally Fortpains me to be in a large crowd of people for too long. In the association management industry, this can be a real liability. Almost everything we do involves directly interacting with other people.

The first five years of my career were spent in the meetings department. I liked working with our members to get them registered, creating the detailed plan of the flow of the meeting, and being on-site problem solving. I did not, however, enjoy the forced relationships with my hotel contacts. This wasn’t because I didn’t like my hotel contacts – I couldn’t understand why I dreaded the interaction, honestly. Looking around at my peers, all I was sure of was that something must be wrong with me. Continue reading “A True Tale of Fear and Loathing in Professional Development”

From Superhero to Superstar

By: Kim Barclay

Paper?  What is paper? How did we survive before computers, the internet and email?

Life can be frustrating.  For one, my car has been in the shop for way too long.  Second, my bad karma has followed me to my office where our office as conducting server maintenance.  This means that access to the internet and email can be sporadic..  Our IT director came around to everyone this morning and asked our whole office to log off our computers, and then told us it might take up to 45 minutes until we could log back on to the network.  Holy Interrupted Internet, Batman!  How am I supposed to work without a computer and the internet?

Continue reading “From Superhero to Superstar”

Love, Exhibitor Style: Starring Meeting Planners & Vendors

By Christina Welty, MA

I’ve worked with exhibitors for over a decade and there’s no doubt that they are the lifeblood of most associations.  Without the support of the associate/industry members through exhibits and sponsorships, most associations could not continue having Annual Conventions each year.

So why is it that some meeting planners seem to focus little energy enhancing the experiences of the exhibitors?  Most likely, this lack of energy is probably not deliberate.  Hosting and managing an Annual Convention is a LOT of work and depending on the amount of staff, you may not have time to focus on everything.  In this blog, I’ll share some strategies I’ve practiced and some tactics I’ve seen exhibitors use that have been successful.  Some take quite a bit of time and money, but others do not and can make a BIG difference. Continue reading “Love, Exhibitor Style: Starring Meeting Planners & Vendors”