What Happens Here Stays Here

By: Amy Bean Napier

This week, many of our staff will be traveling to Las Vegas to work an annual trade and management conference for a national client.

For the past 10 years, Las Vegas has utilized a number of variations of the marketing phrase “What Happens Here Stays Here” including the most popular “What Happens in Vegas Stays in Vegas.”  This usage of this marketing iconic phrase has made people laugh but has also resulted in increased tourism rates.  In 2015, Las Vegas is expected to welcome more than 40 million visitors, a record high for the destination (visit www.lvcva.com for more statistics and information.)01

At Partners In Association Management, we have also had success in encouraging our staff to live the phrase “What Happens Here Stays Here” during work hours. Continue reading “What Happens Here Stays Here”

5 Contract Clauses to Never Overlook

By: Danielle Jessup

Contracts can be a scary task if you are not familiar with the different clauses and terminology used today. The APEX Contracts Accepted Practices is a great tool to keep on file and reference before signing any contract/agreement. Picture this, you sign a contract for a client’s meeting and didn’t review the function space in its entirety. You get onsite and the meeting room that you thought you had on a 24 hour hold is not available until that evening. So you, your staff and the conference materials now have to wait a full day to move into the “office space”. Something so small can set your meeting off to a bad start. Whether you are working on a large annual conference or a small board meeting contract, here are 5 clauses that you should never overlook. Continue reading “5 Contract Clauses to Never Overlook”

What Your Members’ Say When They Walk Away.

By: John Ricco, CAE

I recently read a thought provoking Harvard Business Review article titled, “Tell Your Team What Customers Should Say About Them.” The customer service model outlined was basic, yet compelling. In addition, a recent personal experience confirmed the philosophy, but more on that later. What do you want your members to say when they walk away?

Continue reading “What Your Members’ Say When They Walk Away.”

Once a Nole, Always a Nole: How to Retain Members

By: Shelly Sobol

Since I was a kid, I remember being dressed in Florida State University outfits/colors and would even ask for new FSU stuff for holidays and birthdays. Even thouFSU membershipgh I grew up seven hours south of Tallahassee, the Seminoles were always my favorite team.

Fast forward to 2003 and my freshman year at college. I went to every single home game… but it wasn’t always about the football. Yes, I loved the exciting plays and yelling about bad calls. But outside of that, the reasons I went every week, and the reason I have hardly missed a home game in the 11 years I’ve lived in Tallahassee is for 3 reasons (in no priority order). Continue reading “Once a Nole, Always a Nole: How to Retain Members”

“We’ve double booked your meeting space”… Now What??

By: Lauren Millard

“Hi.  We’ve accidentally double booked your meeting space”.   As a meeting planner, that might be one of the worst phone calls you can get.  As if planning a meeting wasn’t stressful enough (Don’t believe me?  Read our previous post here!), now you’re workload has just been increased.

I just started planning meetings this year, and I was hit with this phone call.  As someone who was still learning the ins and outs of meeting planning, this sent me into a panic.  I learned a lot from the experience.  Here are some quick tips if you’re ever in this situation. Continue reading ““We’ve double booked your meeting space”… Now What??”

51 Shades of Gray (Hair)

By: Amy Bean Napier

One of the associations that we work with celebrated their 51st anniversary in 2014 at their Annual Conference and Trade Show.  After the big 50th Anniversary Extravaganza blowout in 2013, staff had to work hard to ensure that the 51st Anniversary was just as exhilarating, so that we harnessed the positive momentum moving forward.  While we were successful in making our 51st Anniversary Conference effective and exciting, we also noticed a trend that we may have been purposely overlooking.  Continue reading “51 Shades of Gray (Hair)”