What’s In Your Accounting Department

By: Ricki Sexton

While I do have many years of association experience, I have more years of accounting experience, which is why coming to work at Partners as a Member Services Manager was a new direction for me.  Numbers, following procedures, checks and balances, and proper and timely recording is something I feel extremely passionate about. Continue reading “What’s In Your Accounting Department”

Precision Policies Can Protect Your Association/Non-Profit

By Rachel Luoma, MS, CAE

Let’s face it – if I say policies and procedures, most people will stop reading this blog, another group will yawn or shudder and a few (albeit very few) people get excited.

If you are one of those people who likes details, organization and I heart policyfacts, then this blog is for you.  If you are one of those people that prefers the big picture and doesn’t fancy structure, then this blog is a must read. Below are some things that are extremely important to ensuring that your association has crucial policies in place that will guide your leadership and staff and may help prevent issues with the IRS or other government agencies. Continue reading “Precision Policies Can Protect Your Association/Non-Profit”

Don’t Hound Tech Support

By: Amy Bean Napier

01
Tech Assistant Sydney sniffing out the issues

Tech support is an interesting job to have.  No one understands exactly what you do and no one ever needs you until they NEED you and then they want you RIGHT NOW.  And they will keep hounding you until you stop what you are doing and help them!

At Partners, I perform many roles including tech support for our 28 employees.  I manage our server, keep the workstations running efficiently, manage software licenses, set up new equipment … and handle all technology emergencies that come up.  And with an office our size, those “emergencies” come up quite often which means I’m on call all the time! Continue reading “Don’t Hound Tech Support”

Be the Mockingjay: What the Capitol Can Learn from Associations

By: District Three
John Galligan, Sigrid Hazelwood, Danielle Jessup, William Lessley, Rachel Luoma,  CAE

In the dystopian world of the Hunger Games, all resources flow into the Capitol where the rich and powerful greedily refuse to let the resources flow back out to the 13 districts who supplied all the goods and services to begin with. This, of course, is what brings about their downfall. Surely, if Panem were run like a non-profit, they would have never found themselves in such a situation.

The staff in our office bring together resources across all areas of association management which allow us to work as one large team for our clients. The organizations we work with allow us to improve our members’ lives which, in turn, causes the members to give back to the organization. Those Capitol people were really dense! Continue reading “Be the Mockingjay: What the Capitol Can Learn from Associations”

Transparency in the Workplace – It’s the Right Thing to Do

By: Bennett Napier, CAE

There are countless articles that have been written about the importance of honesty and transparency in the work environment. The common theme of most of the references is that employer transparency is the cornerstone of building a strong company culture.

3d-concept-illustration-of-human-resources-management-100199998

The reasons to do it are obvious. Continue reading “Transparency in the Workplace – It’s the Right Thing to Do”

From Superhero to Superstar

By: Kim Barclay

Paper?  What is paper? How did we survive before computers, the internet and email?

Life can be frustrating.  For one, my car has been in the shop for way too long.  Second, my bad karma has followed me to my office where our office as conducting server maintenance.  This means that access to the internet and email can be sporadic..  Our IT director came around to everyone this morning and asked our whole office to log off our computers, and then told us it might take up to 45 minutes until we could log back on to the network.  Holy Interrupted Internet, Batman!  How am I supposed to work without a computer and the internet?

Continue reading “From Superhero to Superstar”

My “Organized” Messy Life

By: Lauren Asbell

6.5.14
Thank you to the anonymous friend who let me photograph her office, I will start organizing it tomorrow.

My mom would be the first to tell you that she never thought I would write a blog about organizing.  She loves to tell the story about cleaning my room when I was 5 and finding a half-eaten apple in the bottom of my toy box.  Yes, I was a messy child and it only got worse when I was a teenager.  My parents would bribe, threaten, and ground me just to get me to clean my room.

As an adult, I think I’ve gotten better.  Though there are still areas of my life that are not organized.  My friends often threaten to not only power wash the outside of my car, but also the inside.  Though my answer to that is if the zombie apocalypse ever happens we would survive in my car.  Of course, that’s a blog for another time. Continue reading “My “Organized” Messy Life”

Partners’ Partners

By: Amy Bean Napier

At Partners, we work with many professional vendors and service providers that help us to better serve our clients and customers.  These companies and individuals go above and beyond to ensure that we are successful in all ventures we tackle for the company and clients.  We are really pleased to have Blake Dowling from Aegis Business Technologies be the first in a series of vendor interviews highlighting the products and services they help bring to our company.  Continue reading “Partners’ Partners”

Association Essentials – Frequently Asked Questions (FAQs) Document

By: William Lessley

4.25.14

 

Image Author: VistaICO.com, Creative Commons License 3.0

For a long time I used the phrase “If I get hit by a bus tomorrow…” to explain the reason for having documentation that outlines everything I do. Apparently this phrase makes some people nervous so now I’ve changed it to “If I win the lotto tomorrow…”

Working for an Association Management Company (AMC) has taught me many skills I hadn’t even thought of when I worked as part of a captive staff association. While our AMC has different departments, so much of what we do bleeds over and through every person who works here. Keeping not only members happy but also our clients happy is the job of every single person – no matter what their position. I think we’ve all been the victim of an out of date procedure manual at some point in our lives and it is not a fun place to be. Continue reading “Association Essentials – Frequently Asked Questions (FAQs) Document”

The Dreaded Prospect List – Tips & Hacks

By William Lessley

If you’re anything like me, you see a lot of data on a day-to-day basis. Hopefully, the data you control (membership, meetings, donors, etc.) is orderly, contained, easily reviewed and manipulated. But what about the data you don’t control? Prospect lists, whether they are for membership recruitment, sponsorship opportunities, or even your very own custom-made drip campaign, can be a pure nightmare to deal with. Trust me, I’ve been dealing with membership recruitment and retention for the last 5+ years – I’ve seen it all. (And, if I haven’t, I don’t want to!) Continue reading “The Dreaded Prospect List – Tips & Hacks”