By: Shelly Sobol
A long, long time ago, in a cubicle not so far away, a few brave managers decided to hire a bright-eyed twenty-something in need of a job. With no association experience but a passion for customer service, they brought her on to assist with the Partners in Association Management empire… aka, their growing client base
Little did anyone know at that time, that the blind leap of faith would have resulted in a seven year journey. This year will mark seven years at this company and it’s incredible to think about how I’ve helped grow clients, become part of a wonderful team and even impressed myself. So in honor of seven years at Partners, I wanted to share seven tips to make work, work for you! Continue reading “Lucky Number Seven”
By: Amy Bean Napier
Tech Assistant Sydney sniffing out the issues
Tech support is an interesting job to have. No one understands exactly what you do and no one ever needs you until they NEED you and then they want you RIGHT NOW. And they will keep hounding you until you stop what you are doing and help them!
At Partners, I perform many roles including tech support for our 28 employees. I manage our server, keep the workstations running efficiently, manage software licenses, set up new equipment … and handle all technology emergencies that come up. And with an office our size, those “emergencies” come up quite often which means I’m on call all the time! Continue reading “Don’t Hound Tech Support”
By: Kim Barclay
When you start a new job or are in a new environment, do you feel like you are a misfit on an island? When you enter a situation that you don’t know the culture, dynamics, rules or routines; one can feel very isolated. Most of us have been there and it’s a very uncomfortable place to be.
After I chatted with several co-workers in my office about how frustrating it was to navigate the office when we were first hired; a few of us thought if we came up with a plan for a new hire orientation, that it would assist new employees immensely and make them feel more educated about the office environment. We presented our idea to ownership and they gave us the opportunity to develop what has become our “buddy” program. Continue reading “The Island of Misfit Newbies”
By: John Ricco, CAE
The Thanksgiving holiday begins a time of year where we often take stock of our annual accomplishments and shortcomings and generate thoughts of grandeur for the upcoming year. Thanksgiving is time to express gratitude for the blessings we have to family, friends and colleagues. There two simple ways you can use the theme of Thanksgiving which, if you commit to and are willing to invest less than 1% of your time, will pay huge dividends in 2015 and beyond.
“No duty is more important than that of returning thanks.” – James Allen Continue reading “Mom Was Right: Two Simple Steps for Success”
By: Danielle Jessup
Contracts can be a scary task if you are not familiar with the different clauses and terminology used today. The APEX Contracts Accepted Practices is a great tool to keep on file and reference before signing any contract/agreement. Picture this, you sign a contract for a client’s meeting and didn’t review the function space in its entirety. You get onsite and the meeting room that you thought you had on a 24 hour hold is not available until that evening. So you, your staff and the conference materials now have to wait a full day to move into the “office space”. Something so small can set your meeting off to a bad start. Whether you are working on a large annual conference or a small board meeting contract, here are 5 clauses that you should never overlook. Continue reading “5 Contract Clauses to Never Overlook”
By: Bennett Napier, CAE
Travel – If you have to do it, make it work for you.
Depending on your role with a nonprofit association, and its scope, you may be called upon to travel some or a lot. I fall in the “a lot” category and I am one of those people who actually like it.
For me, the love and desire to travel likely came from my maternal grandmother. From the time I was very young through my senior year in high school when she passed away, she traveled domestically and internationally quite frequently. She hit every corner of the globe, sometimes more than once; going to several places that most people her age would have avoided just on sheer fear of the unknown. Continue reading “Association Road Warrior: Top 5 Travel Tips”
by: Kim Barclay
Remember back in the late ‘80s, NBC had a public service campaign called “The More You Know”? The messages focused on education, social awareness, storm survival and basic information regarding day-to-day life skills. I think that’s what we need for our daily business and work related interactions…specifically networking. Networking is a skill that isn’t taught anymore and you can only learn from experience. People don’t practice it, therefore they are horrible at it. I can’t tell you how many times I have attended a networking event and people will not introduce themselves to the people they are sitting with, nor did they bring any business cards.
Here are some basic DOs and DON’Ts you may not know to successfully engage people in any networking situation:
Continue reading “Networking 101: What You Thought You Knew… But Probably Don’t”
By: John Galligan
Sometimes you only get one shot in the business world. An entire business relationship can come down to just one phone call.
When someone calls a place of business it is usually because they need help with a request or need information. They have an issue and need it fixed. We have to realize that the phone call they are making might be the only one they make. If they need assistance and they get bad service they might explore new options. Continue reading “One shot”
By: Amy Bean Napier
One of the associations that we work with celebrated their 51st anniversary in 2014 at their Annual Conference and Trade Show. After the big 50th Anniversary Extravaganza blowout in 2013, staff had to work hard to ensure that the 51st Anniversary was just as exhilarating, so that we harnessed the positive momentum moving forward. While we were successful in making our 51st Anniversary Conference effective and exciting, we also noticed a trend that we may have been purposely overlooking. Continue reading “51 Shades of Gray (Hair)”
By: Deborah Mandel
I’m probably not in the minority when I say this, but “I hate change”. Changes, no matter how small, are usually followed by some sort of reaction from me. I have been trying to work on how I respond to change, so hopefully as my coworkers read this they are thinking to themselves, “no, not Deborah, she’s so easy-going, and accepts change with a good attitude, and doesn’t go home and scream into her pillow.” Continue reading “I don’t deal well with change…”