Association Essentials – Frequently Asked Questions (FAQs) Document

By: William Lessley

4.25.14

 

Image Author: VistaICO.com, Creative Commons License 3.0

For a long time I used the phrase “If I get hit by a bus tomorrow…” to explain the reason for having documentation that outlines everything I do. Apparently this phrase makes some people nervous so now I’ve changed it to “If I win the lotto tomorrow…”

Working for an Association Management Company (AMC) has taught me many skills I hadn’t even thought of when I worked as part of a captive staff association. While our AMC has different departments, so much of what we do bleeds over and through every person who works here. Keeping not only members happy but also our clients happy is the job of every single person – no matter what their position. I think we’ve all been the victim of an out of date procedure manual at some point in our lives and it is not a fun place to be. Continue reading “Association Essentials – Frequently Asked Questions (FAQs) Document”