To Boldly Go Where Others Have Gone Before

By: William Ferguson

Which is more frightening to you? Being the first one to do something or following in someone else’s footsteps? Stepping into an established role brings more challenges than you might think at first. Earlier this year we partnered with a new association that was changing management right in the middle of on-going programs. This has been a very challenging, but highly rewarding, year for me. Keep reading for ideas on how to tackle taking on a position that had previously been filled. Continue reading “To Boldly Go Where Others Have Gone Before”

A Day in the Life of Member Services

By: Alonda Hill

I first began working at Partners In Association Management in the Member Services Department in late July.  I’ve always enjoyed working with people and my role as a member services coordinator allows me to connect with our members while providing great customer service.

When I tell people where I work and my title, they always ask “what is member services?” Our member services department is comprised of five full time staff members and we are involved in almost everything that defines association management in some way each day.

Let me share what a typical day in our member services department might look like as well as tips that we use to succeed in this role. Continue reading “A Day in the Life of Member Services”

How would you define CUSTOMER SERVICE?

By: Beth Evarts

Customer Service is the art of human contact on many levels. It is about recognizing another human being, providing a positive exchange between two people and embracing the impact you have on that other person.  Human interaction with others can be life altering at home and at work if you just take the time to consider your actions and how you deliver them.

Ask yourself who you are! Just a simple gesture of saying hello with a genuine smile can be enough.  Take time to make a simple gesture like this every day.  Each time take it a step further, because the more contact you challenge yourself to, the more comfortable you become at it. Continue reading “How would you define CUSTOMER SERVICE?”