How Are Your Details? Tips to Keep Your Team on their “A” Game

By: Ricki Sexton

Working for my first association management company (AMC) has taught me numerous things in the last “almost” two years.  Working for an AMC is vastly different from working for a stand-alone association, which is where my previous work experience generated.   The key :  One association, versus 21 associations.  That means 21 Board of Directors,  21 different membership bases, in some cases, certification programs with different requirements, conferences for several of our clients and 21 different types of frequently asked questions.

Whew!  Confused yet? Continue reading “How Are Your Details? Tips to Keep Your Team on their “A” Game”

Quality Control Systems: How You Can Implement Them into Your Workplace

By: Caroline Thomas

If I had to tell you one thing I have learned in the past year working at Partners In Association Management, it is the importance of quality control systems in our workplace. My position within the Membership Services team,  is serving as quality control for our credit card charges, continuing education for multiple clients and membership status. Additionally, our team handles payment processing, time sensitive data entry and special projects every day. When you add in the high call volume we experience, there is a lot going on at once. Patience, attention to details, and quality of work are crucial. It may sound a little boring, but read on. I use the following tips that could help you too! Continue reading “Quality Control Systems: How You Can Implement Them into Your Workplace”