Don’t Hound Tech Support

By: Amy Bean Napier

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Tech Assistant Sydney sniffing out the issues

Tech support is an interesting job to have.  No one understands exactly what you do and no one ever needs you until they NEED you and then they want you RIGHT NOW.  And they will keep hounding you until you stop what you are doing and help them!

At Partners, I perform many roles including tech support for our 28 employees.  I manage our server, keep the workstations running efficiently, manage software licenses, set up new equipment … and handle all technology emergencies that come up.  And with an office our size, those “emergencies” come up quite often which means I’m on call all the time! Continue reading “Don’t Hound Tech Support”

Are you ready for the Holidays?

By: Malarie Barineau

The holidays can be a very stressful time of year if the proper steps reindeeraren’t in place. Between cooking several meals and arriving to your holiday gatherings in a timely manner, there isn’t much room for procrastination. Businesses are also in crunch time towards the end of the year, with making sure all the financials are in as well as making sure all HR documentation has been filed and completed. All of these things can be rather difficult if you don’t have sufficient time management. Continue reading “Are you ready for the Holidays?”

Navigating Chaos and Button Pushers without Tears

By: William Lessley

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Recently, I had the opportunity to take a break from work and recharge my batteries by retreating to the woods for the Thanksgiving holiday break. Camping is one of the few times when I can really relax and leave all the work at the office where it belongs. Shortly before the holiday, my in-laws announced they had decided to join my wife and I for our five day, four night camping trip. Five days in the wilderness with my mother-in-law, brother-in-law, and sister-in-law? I started eyeing shovels in the hardware section while my wife, in a low soothing voice, promised me everything would be fine.

Tip: When your best laid plans are suddenly laid to waste, force yourself to physically smile. Think of something happy and relax your face into an open, friendly smile. Continue reading “Navigating Chaos and Button Pushers without Tears”

Procrastination – Never put off tomorrow what you can do today!

By: Lisa Kamper

Procrastination is the practice of carrying out less urgent tasks in preference to more urgent ones, or doing more pleasurable things in place of less pleasurable ones, and thus putting off impending tasks to a later time, sometimes to the “last minute” before the deadline.

So we all tend to put off tomorrow what we can do today. It happens
to all of us at some point and time. Perhaps it is a project that we are not as interested in as other ones that we have to work on so we push completing it until the last minute; then rush through it to get it completed. Then we ask ourselves if this was the best we could have done? Continue reading “Procrastination – Never put off tomorrow what you can do today!”

5 Contract Clauses to Never Overlook

By: Danielle Jessup

Contracts can be a scary task if you are not familiar with the different clauses and terminology used today. The APEX Contracts Accepted Practices is a great tool to keep on file and reference before signing any contract/agreement. Picture this, you sign a contract for a client’s meeting and didn’t review the function space in its entirety. You get onsite and the meeting room that you thought you had on a 24 hour hold is not available until that evening. So you, your staff and the conference materials now have to wait a full day to move into the “office space”. Something so small can set your meeting off to a bad start. Whether you are working on a large annual conference or a small board meeting contract, here are 5 clauses that you should never overlook. Continue reading “5 Contract Clauses to Never Overlook”

Survive and Thrive During the Holiday Season

By: Amy Bean Napier

The weeks between Thanksgiving and New Years are always stock full of parties, receptions and other various festivities. For the extroverted people lovers, this is a great time of the year where you get to party and spend time with lots of people and talk, laugh, drink and eat and just have a jolly good time! But for the introverted not-crazy-about-crowds type of people (like myself), it can be pure torture!Disclaimer: No animal was harmed during the making of this blog

So for all those similar minded, introverted, not really into social events, business professionals out there, here are some tips of how to survive and thrive during the upcoming holiday season. Continue reading “Survive and Thrive During the Holiday Season”

What Your Members’ Say When They Walk Away.

By: John Ricco, CAE

I recently read a thought provoking Harvard Business Review article titled, “Tell Your Team What Customers Should Say About Them.” The customer service model outlined was basic, yet compelling. In addition, a recent personal experience confirmed the philosophy, but more on that later. What do you want your members to say when they walk away?

Continue reading “What Your Members’ Say When They Walk Away.”

Recipes to Guarantee a Memorable Experience

By: District 3 (John Galligan, Sigrid Hazelwood, Danielle Jessup, Will Lessley Rachel Luoma, MS, CAE)

 During the holiday season, the first thing that comes to mind is food.  Thanksgiving for most people usually consists of a large multi-course meal followed by lots of eating, drinking, resting and even shopping.  If you really think about it, a healthy association or non-profit is similar to a multi-course meal in that all aspects of the association should complement one another to help form a well-rounded experience for those involved.  In associations for example, all departments must work together to ensure that efforts support the overall mission of the association.  When it comes to planning a big holiday meal, similar considerations may be made.
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Image courtesy of Boians Cho Joo Young at FreeDigitalPhotos.net

 

 

So, in the holiday spirit, we wanted to share some of our favorite recipes that have helped make planning a big holiday meal a success.  Please feel free to share this with your family and friends to. Continue reading “Recipes to Guarantee a Memorable Experience”

Once a Nole, Always a Nole: How to Retain Members

By: Shelly Sobol

Since I was a kid, I remember being dressed in Florida State University outfits/colors and would even ask for new FSU stuff for holidays and birthdays. Even thouFSU membershipgh I grew up seven hours south of Tallahassee, the Seminoles were always my favorite team.

Fast forward to 2003 and my freshman year at college. I went to every single home game… but it wasn’t always about the football. Yes, I loved the exciting plays and yelling about bad calls. But outside of that, the reasons I went every week, and the reason I have hardly missed a home game in the 11 years I’ve lived in Tallahassee is for 3 reasons (in no priority order). Continue reading “Once a Nole, Always a Nole: How to Retain Members”

“We’ve double booked your meeting space”… Now What??

By: Lauren Millard

“Hi.  We’ve accidentally double booked your meeting space”.   As a meeting planner, that might be one of the worst phone calls you can get.  As if planning a meeting wasn’t stressful enough (Don’t believe me?  Read our previous post here!), now you’re workload has just been increased.

I just started planning meetings this year, and I was hit with this phone call.  As someone who was still learning the ins and outs of meeting planning, this sent me into a panic.  I learned a lot from the experience.  Here are some quick tips if you’re ever in this situation. Continue reading ““We’ve double booked your meeting space”… Now What??”