10 Simple Ways to Show Your Co-Workers You Care

By: Kaitlyn Hudlow, M.S.

Now more than ever, company culture is an important factor for a successful business. It is a known fact that people will be happier to pull into work every day knowing they are a part of a team, not just another worker bee. One way to start building that “team” feeling, is by showing your co-workers you appreciate them. Below are 10 simple ways to show your co-workers you care! Continue reading “10 Simple Ways to Show Your Co-Workers You Care”

I HAD A DREAM

By: Maureen Turner

We all know the speech, I had a dream! Perhaps we will never dream as big as Martin Luther King Jr. did, but that doesn’t mean we can’t dream. Everyone should have dreams. When I dream, I dream big.  I like taking what seems to be an impossible situation and turn it into reality.

One particular dream that I had was moving to Maui. I had come to a point in my life that I needed a change and what better change is there than moving to a tropical paradise? Continue reading “I HAD A DREAM”

Transparency in the Workplace – It’s the Right Thing to Do

By: Bennett Napier, CAE

There are countless articles that have been written about the importance of honesty and transparency in the work environment. The common theme of most of the references is that employer transparency is the cornerstone of building a strong company culture.

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The reasons to do it are obvious. Continue reading “Transparency in the Workplace – It’s the Right Thing to Do”

Shop for Success

By: Caroline Thomas

Imagine that you’re standing in your favorite store. What do you see around you? What catches your attention? What ultimately convinces you to make a purchase? Is the purchase you make planned or unplanned?  You make your way through a store to find you are surrounded by a variety of items and that can sometimes lead to an overwhelming feeling. I have to admit that there have been times that I have forgotten why I went to a store in the first place because of all the distractions that are present. The good news is that you can be the difference in a consumer’s experience. There are many strategies that can be applied in both the world of retail merchandising and association management that will help to achieve the goals you strive for. Continue reading “Shop for Success”

A True Tale of Fear and Loathing in Professional Development

By: William Lessley 

Hello, my name is Will and I’m an introvert. It literally Fortpains me to be in a large crowd of people for too long. In the association management industry, this can be a real liability. Almost everything we do involves directly interacting with other people.

The first five years of my career were spent in the meetings department. I liked working with our members to get them registered, creating the detailed plan of the flow of the meeting, and being on-site problem solving. I did not, however, enjoy the forced relationships with my hotel contacts. This wasn’t because I didn’t like my hotel contacts – I couldn’t understand why I dreaded the interaction, honestly. Looking around at my peers, all I was sure of was that something must be wrong with me. Continue reading “A True Tale of Fear and Loathing in Professional Development”

Turn a Foe into a Friend: How to Console an Upset Client

By: Kaitlyn Hudlow, M.S.

 Customer relations is one of the most important aspects of any business. Whether you are recruiting someone to be a part of your organization, or are trying to keep someone happy who is already friend or foeinvolved, a lot goes into building and maintaining those relationships. Most of the time this just requires being courteous and helpful. However, every once in a while you will run in to those people who are just not having a good day and have decided that you’re the one to blame. Continue reading “Turn a Foe into a Friend: How to Console an Upset Client”

From Superhero to Superstar

By: Kim Barclay

Paper?  What is paper? How did we survive before computers, the internet and email?

Life can be frustrating.  For one, my car has been in the shop for way too long.  Second, my bad karma has followed me to my office where our office as conducting server maintenance.  This means that access to the internet and email can be sporadic..  Our IT director came around to everyone this morning and asked our whole office to log off our computers, and then told us it might take up to 45 minutes until we could log back on to the network.  Holy Interrupted Internet, Batman!  How am I supposed to work without a computer and the internet?

Continue reading “From Superhero to Superstar”