By: Amy Bean Napier
Tech support is an interesting job to have. No one understands exactly what you do and no one ever needs you until they NEED you and then they want you RIGHT NOW. And they will keep hounding you until you stop what you are doing and help them!
At Partners, I perform many roles including tech support for our 28 employees. I manage our server, keep the workstations running efficiently, manage software licenses, set up new equipment … and handle all technology emergencies that come up. And with an office our size, those “emergencies” come up quite often which means I’m on call all the time! Continue reading “Don’t Hound Tech Support”