By: William Ferguson
Which is more frightening to you? Being the first one to do something or following in someone else’s footsteps? Stepping into an established role brings more challenges than you might think at first. Earlier this year we partnered with a new association that was changing management right in the middle of on-going programs. This has been a very challenging, but highly rewarding, year for me. Keep reading for ideas on how to tackle taking on a position that had previously been filled. Continue reading “To Boldly Go Where Others Have Gone Before”
Posted by Callie Walker, MemberClicks
People join associations for a number of reasons – professional development, networking opportunities, certifications and ongoing education, etc. But regardless of why they join, there are a few underlying expectations people have of your association – things they expect you to adhere to, regardless of size or industry. Continue reading “4 Things Your Members Expect from Your Association”
By: Amy Bean Napier
All we hear and see right now on the news (print, online and social media) is about President Trump’s first 100 days in office. We hear versions of what has been accomplished from both sides (pro and con) and see statistical comparisons of Trump’s first 100 days vs. past presidents. This non-stop news blasting now has me thinking about our new members and their first 100 days with the association.
President Trump’s first 100 days equals only approximately 1/14th of his presidency term. For most associations, memberships are billed annually so when a new member joins, they get 365 days of membership. A new member’s first 100 days is basically 1/3 of their first year (term) as a member. Continue reading “First 100 Days of Membership”
By: Malarie Barineau
During the last 5 years I have had the opportunity to work in a variety of different roles and with a variety of great individuals. Throughout these years I have had the ability to grow within Partners. Below are a few tips that have helped me along the way. Continue reading “Three Tips on How to Make Your Job Successful”
By: Eric Thorn
Almost anyone who has contact with association members has had a call where the caller is a member that wants to complain or the caller has a request or complaint but the caller isn’t even a member of your association.
Because these calls are often challenging and time consuming, it can be very tempting to simply spend as little time on these callers as possible and get back to the numerous other pressing or more pleasant work tasks that you are working on. Continue reading “Complainers and Non-Members Calls– A Possibly Surprising Membership Opportunity”
By: Deborah Mandel
With today’s communication being largely technology based, there are certain protocols that one must follow. Just like with phone calls and in-person communication, when emailing in a work capacity, we want to make sure that we come across as courteous, knowledgeable, and professional. Email being what it is, sometimes it’s easy for you to be misunderstood or for people to take a different meaning from what you are trying to say.
Here are the mistakes that I most often see: Continue reading “Email Etiquette – 5 Simple Tips to Improve your Email Communication”
By: John Galligan
Communication seems like an easy task. We do it every day and we do it in many different ways. On the outside it seems easy but when we are trying to be organized and reach out to many different people is where it can get tricky. Continue reading “You Can Reach Me On My….”
By: Kristi Spargo
No, this isn’t a story about my child’s horrific first haircut experience. My kids are no saints but they both love getting their hair cut and I have gratefully never wiped a tear at the salon. Continue reading “Life Threats and Life Lessons at the Holiday Hair”
By: Beth Evarts
Customer Service is the art of human contact on many levels. It is about recognizing another human being, providing a positive exchange between two people and embracing the impact you have on that other person. Human interaction with others can be life altering at home and at work if you just take the time to consider your actions and how you deliver them.
Ask yourself who you are! Just a simple gesture of saying hello with a genuine smile can be enough. Take time to make a simple gesture like this every day. Each time take it a step further, because the more contact you challenge yourself to, the more comfortable you become at it. Continue reading “How would you define CUSTOMER SERVICE?”
By: Shelly Sobol
Once upon a time, in a land far, far away….
While the actual stories have changed from the time we were children, the idea of storytelling hasn’t. We tell stories to make sense of the changing world around us and to remind the listener of shared values (or values you want to instill upon them). You can use these same storytelling skills when determining a branding plan for your professional image. My goal today, is to share how to brand your organization by storytelling, and telling those stories through images (versus text/infographics/video or other mediums). Continue reading “Glass Slippers and Branding”