Tag Archives: Communication

Three Tips on How to Make Your Job Successful

By: Malarie Barineau

During the last 5 years I have had the opportunity to work in a variety of different roles and with a variety of great individuals. Throughout these years I have had the ability to grow within Partners. Below are a few tips that have helped me along the way. Continue reading Three Tips on How to Make Your Job Successful

Complainers and Non-Members Calls– A Possibly Surprising Membership Opportunity

By: Eric Thorn

Almost anyone who has contact with association members has had a call where the caller is a member that wants to complain or the caller has a request or complaint but the caller isn’t even a member of your association.

Because these calls are often challenging and time consuming, it can be very tempting to simply spend as little time on these callers as possible and get back to the numerous other pressing or more pleasant work tasks that you are working on.  Continue reading Complainers and Non-Members Calls– A Possibly Surprising Membership Opportunity

Email Etiquette – 5 Simple Tips to Improve your Email Communication

By: Deborah Mandel

With today’s communication being largely technology based, there are certain protocols that one must follow. Just like with phone calls and in-person communication, when emailing in a work capacity, we want to make sure that we come across as courteous, knowledgeable, and professional. Email being what it is, sometimes it’s easy for you to be misunderstood or for people to take a different meaning from what you are trying to say.

Here are the mistakes that I most often see: Continue reading Email Etiquette – 5 Simple Tips to Improve your Email Communication

You Can Reach Me On My….

By: John Galligan

Communication seems like an easy task. We do it every day and we do it in many different ways. On the outside it seems easy but when we are trying to be organized and reach out to many different people is where it can get tricky. Continue reading You Can Reach Me On My….

How would you define CUSTOMER SERVICE?

By: Beth Evarts

Customer Service is the art of human contact on many levels. It is about recognizing another human being, providing a positive exchange between two people and embracing the impact you have on that other person.  Human interaction with others can be life altering at home and at work if you just take the time to consider your actions and how you deliver them.

Ask yourself who you are! Just a simple gesture of saying hello with a genuine smile can be enough.  Take time to make a simple gesture like this every day.  Each time take it a step further, because the more contact you challenge yourself to, the more comfortable you become at it. Continue reading How would you define CUSTOMER SERVICE?

Glass Slippers and Branding

By: Shelly Sobol

Once upon a time, in a land far, far away….

While the actual stories have changed from the time we were children, the idea of storytelling hasn’t. We tell stories to make sense of the changing world around us and to remind the listener of shared values (or values you want to instill upon them). You can use these same storytelling skills when determining a branding plan for your professional image. My goal today, is to share how to brand your organization by storytelling, and telling those stories through images (versus text/infographics/video or other mediums).  Continue reading Glass Slippers and Branding