How would you define CUSTOMER SERVICE?

By: Beth Evarts

Customer Service is the art of human contact on many levels. It is about recognizing another human being, providing a positive exchange between two people and embracing the impact you have on that other person.  Human interaction with others can be life altering at home and at work if you just take the time to consider your actions and how you deliver them.

Ask yourself who you are! Just a simple gesture of saying hello with a genuine smile can be enough.  Take time to make a simple gesture like this every day.  Each time take it a step further, because the more contact you challenge yourself to, the more comfortable you become at it. Continue reading “How would you define CUSTOMER SERVICE?”

Glass Slippers and Branding

By: Shelly Sobol

Once upon a time, in a land far, far away….

While the actual stories have changed from the time we were children, the idea of storytelling hasn’t. We tell stories to make sense of the changing world around us and to remind the listener of shared values (or values you want to instill upon them). You can use these same storytelling skills when determining a branding plan for your professional image. My goal today, is to share how to brand your organization by storytelling, and telling those stories through images (versus text/infographics/video or other mediums).  Continue reading “Glass Slippers and Branding”

Choosing your Main Sales Model… We Choose Customer Service

By: Lisa Kamper

One of the most frustrating things to me today as a Phonecustomer/consumer is when I call a company and an automated operator tells me to select one of the following options. Then when you do, it is usually the wrong option. Then you’re instructed to push the star key to return to the main menu only to start the entire process over again. Your only goal at that point is to speak to someone who can listen to your needs, help find a resolution to an issue,  even for something as simple as just paying a bill. Many companies today appear to be moving towards automated response models; they are looking at these systems to provide information, solve problems and even diagnose issues. The drive towards these types of systems is in reaction to the demand to cut costs. Continue reading “Choosing your Main Sales Model… We Choose Customer Service”

What’s Your Game Face?

By: Kristi Spargo

I believe that the ability to maintain neutrality on your face regardless of whatever emotion is being felt is an under-recognized valuable skill in the professional world.  There are some people that are oblivious to others and will carry on a conversation without an upwards glance. Yet there are many more people that read your body language more than you imagine. Body language speaks volumes. You may think that the ever-so-slight shift of your eyeballs in a circular motion went unnoticed, but I can promise you that somewhere along the way, someone noticed it and they haven’t forgotten. Continue reading “What’s Your Game Face?”

How to Effectively Become the Interviewer During Your Interview

By: Lindsey Allbritton

“Where are you working now that you’re out of school?” I can’t count the amount of times I was asked this question just days after walking across the stage on that blazing August day. After working several part-time jobs (some good, some bad) throughout high school and college, I had one thing figured out: I was not going to accept a full-time position without finding 100% confidence and comfort in the interview. Luckily for me, this did not take very long, but how was I so sure? Continue reading “How to Effectively Become the Interviewer During Your Interview”

My Husband Doodles in Church

By: Kristi Spargo

I have been happily married for 12 years.  For 12 years and with varying degrees of irritation I have dealt with and grown accustomed to my husband’s forgetfulness, meandering attention span and seeming inability to recall our kids’ daily schedule. For 12 years I have sat righteously in church as he whips out whatever paper he can find and starts doodling. I would watch and think to myself (because who really wants to start an argument in church) why can’t you just sit and listen for thirty minutes. Continue reading “My Husband Doodles in Church”