Choosing your Main Sales Model… We Choose Customer Service

By: Lisa Kamper

One of the most frustrating things to me today as a Phonecustomer/consumer is when I call a company and an automated operator tells me to select one of the following options. Then when you do, it is usually the wrong option. Then you’re instructed to push the star key to return to the main menu only to start the entire process over again. Your only goal at that point is to speak to someone who can listen to your needs, help find a resolution to an issue,  even for something as simple as just paying a bill. Many companies today appear to be moving towards automated response models; they are looking at these systems to provide information, solve problems and even diagnose issues. The drive towards these types of systems is in reaction to the demand to cut costs. Continue reading “Choosing your Main Sales Model… We Choose Customer Service”

What’s Your Game Face?

By: Kristi Spargo

I believe that the ability to maintain neutrality on your face regardless of whatever emotion is being felt is an under-recognized valuable skill in the professional world.  There are some people that are oblivious to others and will carry on a conversation without an upwards glance. Yet there are many more people that read your body language more than you imagine. Body language speaks volumes. You may think that the ever-so-slight shift of your eyeballs in a circular motion went unnoticed, but I can promise you that somewhere along the way, someone noticed it and they haven’t forgotten. Continue reading “What’s Your Game Face?”

How to Effectively Become the Interviewer During Your Interview

By: Lindsey Allbritton

“Where are you working now that you’re out of school?” I can’t count the amount of times I was asked this question just days after walking across the stage on that blazing August day. After working several part-time jobs (some good, some bad) throughout high school and college, I had one thing figured out: I was not going to accept a full-time position without finding 100% confidence and comfort in the interview. Luckily for me, this did not take very long, but how was I so sure? Continue reading “How to Effectively Become the Interviewer During Your Interview”

My Husband Doodles in Church

By: Kristi Spargo

I have been happily married for 12 years.  For 12 years and with varying degrees of irritation I have dealt with and grown accustomed to my husband’s forgetfulness, meandering attention span and seeming inability to recall our kids’ daily schedule. For 12 years I have sat righteously in church as he whips out whatever paper he can find and starts doodling. I would watch and think to myself (because who really wants to start an argument in church) why can’t you just sit and listen for thirty minutes. Continue reading “My Husband Doodles in Church”

Lucky Number Seven

By: Shelly Sobol

A long, long time ago, in a cubicle not so far away, a few brave managers decided to hire a bright-eyed twenty-something in need of a job. With no association experience but a passion for customer service, they brought her on to assist with the Partners in Association Management empire… aka, their growing client base

Little did anyone know at that time, that the blind leap of faith would have resulted in a seven year journey. This year will mark seven years at this company and it’s incredible to think about how I’ve helped grow clients, become part of a wonderful team and even impressed myself. So in honor of seven years at Partners, I wanted to share seven tips to make work, work for you! Continue reading “Lucky Number Seven”

Leadership: What makes a great leader?

By: Ricki Sexton

We’ve all had them.  That dreaded “B” word – the boss.  We’ve also all had bosses that are memorable for one reason or another 01– either they were a great boss, or they were a poster child for the movie “Horrible Bosses”.  I have certainly had my share of both – and one of the most memorable moments of my career was one in which my “Horrible Boss” threw a stapler at me!  I will never forget that boss – it may not be because said supervisor was a great leader, but because he was a prime example of how “not” to lead your team.

But what makes you a GREAT leader? Continue reading “Leadership: What makes a great leader?”

A Critique On Critiquing

By: John Galligan

Criticism. People are afraid of this word. The definition of criticism is “the practice of judging the merits and faults of something (or somebody) in an intelligible (or articulate) way.” People are usually wary of criticism because they perceive it to be negative. However, it is important to realize that our perceptions can be wrong. Continue reading “A Critique On Critiquing”

Precision Policies Can Protect Your Association/Non-Profit

By Rachel Luoma, MS, CAE

Let’s face it – if I say policies and procedures, most people will stop reading this blog, another group will yawn or shudder and a few (albeit very few) people get excited.

If you are one of those people who likes details, organization and I heart policyfacts, then this blog is for you.  If you are one of those people that prefers the big picture and doesn’t fancy structure, then this blog is a must read. Below are some things that are extremely important to ensuring that your association has crucial policies in place that will guide your leadership and staff and may help prevent issues with the IRS or other government agencies. Continue reading “Precision Policies Can Protect Your Association/Non-Profit”

What Happens Here Stays Here

By: Amy Bean Napier

This week, many of our staff will be traveling to Las Vegas to work an annual trade and management conference for a national client.

For the past 10 years, Las Vegas has utilized a number of variations of the marketing phrase “What Happens Here Stays Here” including the most popular “What Happens in Vegas Stays in Vegas.”  This usage of this marketing iconic phrase has made people laugh but has also resulted in increased tourism rates.  In 2015, Las Vegas is expected to welcome more than 40 million visitors, a record high for the destination (visit www.lvcva.com for more statistics and information.)01

At Partners In Association Management, we have also had success in encouraging our staff to live the phrase “What Happens Here Stays Here” during work hours. Continue reading “What Happens Here Stays Here”

Are you ready for the Holidays?

By: Malarie Barineau

The holidays can be a very stressful time of year if the proper steps reindeeraren’t in place. Between cooking several meals and arriving to your holiday gatherings in a timely manner, there isn’t much room for procrastination. Businesses are also in crunch time towards the end of the year, with making sure all the financials are in as well as making sure all HR documentation has been filed and completed. All of these things can be rather difficult if you don’t have sufficient time management. Continue reading “Are you ready for the Holidays?”