By: Ricki Sexton
As the hub of our association management company office, our member services department is at the front of all of the operations for the many associations we serve. At any given time, all of our member services coordinators could be on a call, processing payments for our members, helping a member who has walked in the front door, as well as juggling internal staff requests.
Cross training all of our staff members is a necessity! I’d like to share a few tips that I feel have made our efforts more successful. Continue reading “Cross Training: The Dirty Necessities”