By: Eric Thorn
Almost anyone who has contact with association members has had a call where the caller is a member that wants to complain or the caller has a request or complaint but the caller isn’t even a member of your association.
Because these calls are often challenging and time consuming, it can be very tempting to simply spend as little time on these callers as possible and get back to the numerous other pressing or more pleasant work tasks that you are working on. Continue reading Complainers and Non-Members Calls– A Possibly Surprising Membership Opportunity
By: William Ferguson
Membership is the lifeblood of any association and everyone is responsible for keeping it pumping. From your board members to the person who answers phones at your association’s headquarters, recruiting and retaining members is everyone’s job. A great way to get everyone on board and excited about membership with the organization is picking a fun theme or idea to rally around.
Last year, I shared with you a membership materials makeover story. This year, we’re at it again as we continue to push membership to the next level and ignite our inner superheroes! When we sat down to decide how to incorporate the superhero theme into membership materials we knew we were going to have a lot of fun. Who doesn’t like superheroes? This campaign isn’t just about recruiting new members – it’s about recognizing how amazing our members and leaders are already! Continue reading Ignite Your Inner Superhero!
By: William Lessley
A few years ago, I tried desperately to get “into” wine. Wine was the new thing that everyone was suddenly all about. There are so many choices when it comes to the vino; where do you begin? There are opinions on whether white wine is better than red, what pairs best with fish, beef, pork, or dessert, and if wine under $10 a bottle is even worthy of being considered “real wine”. If you ask 20 people which wine is the best white or red wine, you’ll get 50 different answers. Continue reading What Do Wine and Membership Have in Common?