Navigating Chaos and Button Pushers without Tears

By: William Lessley

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Recently, I had the opportunity to take a break from work and recharge my batteries by retreating to the woods for the Thanksgiving holiday break. Camping is one of the few times when I can really relax and leave all the work at the office where it belongs. Shortly before the holiday, my in-laws announced they had decided to join my wife and I for our five day, four night camping trip. Five days in the wilderness with my mother-in-law, brother-in-law, and sister-in-law? I started eyeing shovels in the hardware section while my wife, in a low soothing voice, promised me everything would be fine.

Tip: When your best laid plans are suddenly laid to waste, force yourself to physically smile. Think of something happy and relax your face into an open, friendly smile. Continue reading “Navigating Chaos and Button Pushers without Tears”

TEAMWORK EQUALS SUCCESS ~ A PLAN TO MAKE IT HAPPEN!

By Jill Jackson, CMP

Whether we are working together professionally to achieve a common goal, to complete a project or just trying to succeed personally, is it always teamwork that brings success? As much as we all believe we can do anything and everything on our own, we must realize that reaching a goal or accomplishing a project usually has a positive outcome and great benefit through working with others.

“Teamwork” is defined as a cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.  “Success” is the favorable outcome of something attempted.  At Partners In Association Management, we serve and manage many clients, all who have different aspects, challenges, memberships and teams.  Through our various management teams, contracted vendors, and internal policies and procedures, we successfully manage every aspect of our associations. Continue reading “TEAMWORK EQUALS SUCCESS ~ A PLAN TO MAKE IT HAPPEN!”

One shot

By: John Galligan

Sometimes you only get one shot in the business world. An entire business relationship  can come down to just one phone call.

When someone calls a place of business it is usually because they need help with a request or need information. They have an issue and need it fixed. We have to realize that the phone call they are making might be the only one they make. If they need assistance and they get bad service they might explore new options. Continue reading “One shot”

A Tale of Two Certifications: Not All Credentialing Programs Are Created Equally

By: Rachel Luoma, MS, CAE

As an association professional who has been involved in running a certification program for almost a decade, credentialing has always been important to me.  Certification programs should be based on a particular industry and set the standard related to knowledge or skill of an individual.  Accreditation is an institutional certification program and outlines what a business or company needs to do to meet the standard.

Credentialing is a means to allow an industry to set minimum standards for an entire profession. To me, a credentialing program says – we care about the product or service we produce.  For an individual professional, voluntary certification is a process by which we can learn/grow and show our profession that we are proficient enough in our craft to meet the standard. Continue reading “A Tale of Two Certifications: Not All Credentialing Programs Are Created Equally”

THE HEART OF THE MATTER

By: Beth Evarts

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No matter how big or small your company/corporation is, the heart and soul of any business starts with a simple face to face greeting and/or how you answer the phone.  That one single moment in time sets the tone going forward and leaves the customerwith either one or two feelings:

The person with whom I am dealing with will and can help me, or

This person cannot or will not help me and I may need to speak with a supervisor who can make  a decision to help me.

Continue reading “THE HEART OF THE MATTER”

10 Simple Ways to Show Your Co-Workers You Care

By: Kaitlyn Hudlow, M.S.

Now more than ever, company culture is an important factor for a successful business. It is a known fact that people will be happier to pull into work every day knowing they are a part of a team, not just another worker bee. One way to start building that “team” feeling, is by showing your co-workers you appreciate them. Below are 10 simple ways to show your co-workers you care! Continue reading “10 Simple Ways to Show Your Co-Workers You Care”

Transparency in the Workplace – It’s the Right Thing to Do

By: Bennett Napier, CAE

There are countless articles that have been written about the importance of honesty and transparency in the work environment. The common theme of most of the references is that employer transparency is the cornerstone of building a strong company culture.

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The reasons to do it are obvious. Continue reading “Transparency in the Workplace – It’s the Right Thing to Do”